FAQ’s
Do you brand the products?
Yes, we brand the products we supply with your logo. We ensure the right branding method is applied to give you the best results possible.
What is the lead time?
Depending on the item/s selected there can be different lead times.
Local / Australian sourced (ex stock) – Can usually be ready for despatch in about 2-3 weeks from artwork / sample approval. If you need it sooner we will do our best to work within the time frame specified as some products can be dispatch as soon as 3 days after your artwork has been approved.
Offshore manufacture – 3-4 weeks via air freight depending on the product, Fully customised bespoke items delivered via sea freight 8 – 12 weeks.
Lead times are from artwork / sample approval.
What kind of artwork files do you require.
Please check our artwork requirements here – Artwork
Do I get an Artwork Proof?
Yes, as part of our standard process we always provide a detailed artwork proof for you to check and sign as approved to proceed before we brand products.
Do you store our artwork?
Yes, we keep your logo files on file for future reference. We also keep your Brand Guidelines on file to ensure your branded merchandise reflects your Corporate Identity.
What are PMS Colours
Each shade of colour has a unique PMS (Pantone Matching System) number. Each PMS colour is identified by a unique number, allowing designers and printers to match colours precisely without discrepancies. The system facilitates accurate communication of color choices and is widely used in branding, packaging, and product design to maintain brand consistency and visual integrity.
so each PMS colour will look the same when printed.
PMS colours, or Pantone Matching System colours, are standardized color codes used primarily in graphic design, printing, and manufacturing to ensure consistent color reproduction across different materials and processes. Each PMS colour is identified by a unique number, allowing designers and printers to match colors precisely without discrepancies. The system facilitates accurate communication of color choices and is widely used in branding, packaging, and product design to maintain brand consistency and visual integrity.
Can you assist with a recommendation for my branded merchandise needs?
Yes, we prefer to talk with our customers about their objectives and budgets which enables our Branding Advisors to offer quotes for branded merchandise that meets their requirements.
We offer guidance every step of the way to ensure your campaign, event or corporate marketing strategy is memorable and a success.
Where do you ship to?
We despatch branded merchandise to anywhere our client’s need their order delivered – whether it’s a city location, regional, outback or international.
Is the full range of branded merchandise on your web site?
Our website has an extensive range of products, 40,000 plus, we update our website with new and trending products weekly. However, we are able to source or create products that are not on web site please feel free to contact us to discuss your brief. Contact us
Do you have a minimum order quantity?
We have set minimum order quantities (MOQ) or value, the MOQ varies, it all depends on the item. We are happy to assist with orders outside the MOQ where possible. Contact us
Do you have a set-up charge?
No. All costs, if applicable, are included in the unit price quoted.
Can I obtain a product sample?
Yes, samples are available for most products on our website. This is to ensure you are happy with the product before placing an order and after receiving our quote. As we cannot hold samples of 40,000 products on our web site we may charge for the samples and shipping. We are happy to wavier the sample price once you place an order. The maximum is 3 of any one style or product. We reserve the right to refuse to send samples at our discretion. Contact us
Can you store stock?
We offer flexible warehousing options designed to meet our client’s varying needs.
Example - We hold stock for clients whose event has a specific “load in” day and time. Goods are held in our warehouse and despatch to the event venue as required.
Warehousing Kitting Despatch
We also warehouse stock for our online merchandise store clients.
eMerchandise
Do you have a showroom that I can visit?
We have a select range of products on display in our showroom at Head Office, 8 Panenka Court, Cranbourne West, Victoria. Please contact one of our Branding Advisors to arrange a time to visit. Meet the Team
I want a branded product designed for me, what do you need?
To adequately design products for you, we will need to know what type of product/s you are after (i.e. hats, stubby holders, polo shirts, plush toys, etc.) how many units you would like and a Vectorised version of the logo you wish for us to use.
Do you offer a pick and pack service with national / international distribution?
We offer a comprehensive pick and pack service for local, national and international distribution. Our team ensures that your products are carefully picked, packed, and shipped to their destinations efficiently and accurately, providing seamless logistics support for your business. Contact us today for more information!
Do you offer product that is certified eco friendly?
Yes we have a wide range of eco friendly and sustainable products which is growing all the time.
Talk to us about your requirements, we will quote product with certifications to meet your Brand’s sustainability statement.
How do you guarantee the quality?
We have a robust QC process that checks everything prior to dispatch. For offshore customer made merchandise we are able to engage the services of QIMA a certified International QC Company.
Can you guarantee to deliver on time?
We guarantee on-time despatch and will do everything in our control to ensure your goods are delivered promptly. We contract freight companies with best reputation for on-time delivery, however, unforeseen delays caused by rare weather events, customs delays (if applicable) or other external factors beyond our control may cause delivery delays.
Are you able to manufacture custom made a promotional products?
Our Branding Advisors, with extensive expertise in this area, work closely with the Branded Products® procurement team located in Shenzhen and DongGuan, China, ensuring seamless communication and collaboration with our global manufacturing network.
Are you able to source products?
Yes. We are able to source products both locally and internationally.
We have full time staff based in 2 offices in China who source products for our clients. In addition, we have full unrestricted access to the USA and European supply network for products that are not available in Australia or cannot be sourced from China due the quantities required.
Do you have team members located in other states who can visit us?
Yes, we have senior branding advisors located in Sydney and Brisbane who are happy to arrange a visit. Our branding advisors also travel interstate to visit clients.